We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.(for some products the window is only 7 days for a return and no more.)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase(Electronic devices are not eligible for refunds,that includes LED masks).
7 Day Return Policy:
We want you to love your purchase! If you’re not completely satisfied, you can return your items within 7 days of delivery for a full refund.
Return Eligibility:
• Items must be unused, unworn, and in original packaging with tags attached.
• Returns must be initiated within 14 days of receiving your order.
Refunds:
• Once we receive and inspect your return, we’ll refund your original payment method within 5–7 business days.
• Shipping fees are non-refundable.
Exceptions
• Final sale, swimwear, and intimate items cannot be returned.
• Items showing signs of use or missing tags may be declined.
Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
How to Start a Return:
• Contact us at your support email with your order number and the items you wish to return.
• We’ll provide return instructions and a shipping address.
To start a return, you can contact us at jcanime396@gmail.com. Please note that returns will need to be sent to the following address: 8521 old country manor apt 530
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jcanime396@gmail.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jcanime396@gmail.com.
More product return and refund policies:
Shipping return policy is as follows:
• Return eligibility: Only US orders are eligible for returns. Returns are accepted for unworn clothing items with original tags and clear garment packaging with SKU label. Exchanges are not accepted.
• Return window: Return requests must be initiated within 7 days of the delivery date (tracking shows delivered status), and the items must be shipped back within 7 days of the return request submission.
• Return shipping cost: Return shipping is the customer’s responsibility, except in cases of shipping errors or damaged
• Refunds: Shipping and handling charges are non-refundable. Returns that do not meet the criteria may incur a 20% restocking fee or be declined.
• Processing time: It takes 5 to 7 business days to process returns after receiving the returned package.
• Non-returnable items: Certain categories such as beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, open pack, and wholesale orders are final sale and non-returnable.
• Return initiation: Returns must be initiated once you contact me and send item to the proper return address.
• International orders: We do not accept returns for orders shipped outside the US. For international customers, if there is a quality issue or defect, a refund may be issued without requiring a return.
Return address:
Basically(Shortened version):
Return Process:
1. Check Eligibility:
• Only US orders.
• Item must be unworn, with original tags and packaging.
2. Initiate Return:
• Contact me.
• Go to your order page and submit a return request within 7 days of delivery.
3. Ship Item:
• Ship the item within 7 days of submitting the return request.
• Use the provided RA number and send to the return address above.
• Return shipping is at your expense unless the item is defective or there was a shipping error.
4. Refund:
• Returns are processed within 5–7 business days after receipt.
• Shipping charges are non-refundable.
Print on demand return and refund policies:
Return & Refund Policy:
We want you to be satisfied with your purchase. Please review our return and refund policy below, which is based on our suppliers guidelines. All returns are handled by our team in partnership with the manufacturer.
• Email our customer service team with your order number, a description of the issue, and clear photos of the item.
• Once your return is approved, we will provide instructions and the correct return address.
Eligibility for Returns:
• Returns are accepted only for items that are damaged, misprinted, or incorrect (wrong size, color, or product).
• Items must be unused, unworn, and unwashed. We do not accept returns of worn, stained, damaged, or altered items.
• To start a return, you must contact us within 7 days of receiving your order.
Refunds & Replacements:
• Approved returns will be eligible for a replacement or full refund to your original payment method.
• Refunds are processed after we receive and inspect the returned item.
Exclusions:
• Returns are not accepted for reasons other than manufacturing defects or order errors.
• We do not accept returns for items that have been worn, washed, or altered in any way.
Shipping Costs:
• If the return is due to a Tapstitch or fulfillment error (damaged, misprinted, or incorrect item), return shipping costs will be covered by us.
• For all other cases, return shipping is not covered.
Cancellations:
• Orders can only be canceled before they enter production. If you need to cancel, contact us as soon as possible.
If you have any questions, please contact our customer service team. We are here to help ensure a smooth return and refund process.
Return and Refund Policies from one of our suppliers(applies to certain products listed in the store):
Return & Refund Policy:
Returns:
• Due to the high cost and long processing time of international returns, we generally do not accept product returns.
• If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with clear photos or video evidence of the issue.
• Unauthorized returns will not be accepted or refunded.
Refunds & Reshipments:
• Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, we will offer a full refund or reshipment at no extra cost. Please provide photo or video proof within 5 days of delivery.
• Lost Packages: If your package is lost in transit or not delivered within the estimated shipping time, please contact us. We will investigate and provide a refund or reshipment if the issue is confirmed.
• Non-Delivery: If your package is marked as delivered but you have not received it, please contact your local post office for official proof of non-delivery. Refunds or reshipments cannot be processed without this documentation.
• Order Cancellations: Orders can only be cancelled before they are processed and shipped. Once shipped, cancellations are not possible.
Dispute Timeframes:
• For undelivered orders, disputes must be submitted within 10 days after the estimated delivery date.
• For damaged or incorrect items, disputes must be submitted within 5 days of delivery.
• Disputes submitted after these timeframes may not be accepted.
Exclusions:
• We do not accept returns or provide refunds for items damaged due to misuse, improper handling, or after the dispute period.
• Refunds are not available for packages delayed due to factors outside our control (e.g., customs delays, incorrect address provided by the customer).
How to Request a Refund or Reshipment
1. Contact our support team with your order number and a detailed description of the issue.
2. Attach clear photos or videos as evidence, if applicable.
3. Our team will review your request and respond within 2 business days.
If you have any questions about our return and refund policy, please contact us.
